1. Gaining basic mastery in using the following sentence patterns and sentences to successfully complete a customer service interaction:
“Can I help you?”
“Yes, I want to buy a _________________.“
“A _________________ costs $__.“
“Please give me $__.“
“Anything else?”
2. Being able to collect information to make a pet recommendation when a customer doesn’t know which pet they want to buy:
“Yes, I want to buy a pet, but I don’t know which animal I want.”
“Do you want a quiet pet or a noisy pet?”
“Do you want a water pet or a land pet?”
“Do you want a smaller pet or a bigger pet?”
“Maybe you would like a _________________.“
“Yes, I would like a _________________.” / “No, I don’t want a _________________.“
3. Being able to make recommendations about things that specific pets need or like.
“_________________ need (a) _________________. Do you have a _________________?“
i.e. “Fish need a tank. Do you have a tank?”
i.e. “Dogs need food. Do you have dog food?”
“_________________ like (a) _________________. Do you have a _________________?“
i.e. “Cats like beds. Do you have a cat bed?”
i.e. “Fish like castles. Do you have a castle?”
“Yes, I do.” / “No, I don’t. Can I buy one?”
4. Gaining basic mastery in using basic polite language during a food service transaction:
“Here you are.”
“Thank you.”
“You’re welcome.”